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Home Technology

Safaricom addresses message delivery problems from M-pesa

Faith Chandianya by Faith Chandianya
February 9, 2024
in Technology
Reading Time: 2 mins read

Safaricom has provided clarification regarding the issue of some customers not receiving messages from Safaricom or M-Pesa.

The telecommunication company has identified that this problem primarily affects users employing third-party messaging applications, particularly on Android devices.

The company has attributed the disruption to the tendency of many third-party SMS applications to spam and block messages. Consequently, Safaricom has advised affected customers to rectify this by adjusting settings within the third-party platforms.

According to Safaricom’s guidance, affected customers should take the following steps to resolve the issue: Firstly, they are advised to open their SMS app and inspect the Spam & Blocked folder. Within this folder, customers should locate a Safaricom or M-Pesa message and unblock it. Doing so will ensure that all subsequent messages are directed to the main inbox.

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Alternatively, Android users have the option to utilize the default SMS application on their devices, as it does not engage in spamming practices. Furthermore, users can access their M-Pesa statements via their email addresses to verify their transactions on the platform.

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Faith Chandianya

Faith Chandianya

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