Kenyans are once again able to purchase electricity tokens after an interruption in services. Despite paying for tokens, many found themselves stranded as they were unable to obtain token numbers, prompting expressions of frustration on social media.
In a statement issued on Tuesday, Kenya Power announced the resolution of the delay on Monday. The notice acknowledged a recent system disruption that had caused delays in processing and delivering prepaid tokens. The company reassured customers, stating, “Following a recent system disruption that led to delays in the processing and delivery of prepaid tokens, we are glad to inform our customers that the issue was resolved on Monday.”
Customers can now conveniently purchase tokens through M-Pesa paybill number 888880. Kenya Power confirmed that as of Monday evening, it had successfully processed and dispatched all electricity tokens purchased by customers via M-Pesa. Additionally, customers have the option to access tokens by dialing *977# or through the Mypower App at any time.
Earlier, telecommunications giant Safaricom had attributed the delay in token purchases to Kenya Power. Safaricom clarified on the X platform, distancing itself from blame and emphasizing that token generation falls under Kenya Power’s purview. “Kindly note, that the token is generated by KPLC. They are having delays with token production, kindly allow them time to resolve the issue and send the token,” Safaricom stated.
This clarification came in response to concerns raised by Kenyans experiencing delays in receiving tokens despite making purchases nearly 24 hours earlier. Kenya Power initially acknowledged the glitch in token purchases on Saturday at 4:20 pm. However, a notice announcing the resumption of normal token purchase services at 7:50 pm on Saturday was deleted on Sunday morning, following widespread frustration expressed by Kenyan customers in the comment section of the post.
