Kenya Power and Lighting Company (KPLC) has issued a final reminder to its customers to update their prepaid meters before the looming August 31st deadline to avoid potential service disruptions. The reminder comes after a campaign initiated in mid-June, aimed at encouraging prepaid customers to upgrade their meter software to ensure continuous access to electricity.
KPLC’s Managing Director and CEO, Dr. Joseph Siror, highlighted the importance of the update, stating, “We have received a positive response to the update initiative and appreciate those who have already completed the process. We have scheduled updates for all prepaid meters and urge those who have not yet updated to do so before the deadline to prevent service interruptions.”
The update is part of a global initiative to standardize prepaid meters through the adoption of the Standard Transfer Specification (STS), a universal method designed to enhance the security of electricity tokens.
Dr. Siror emphasized the efficiency of the phased approach in managing customer demand and minimizing system delays, which has made it easier for customers to purchase tokens and receive the necessary update codes. “The phased approach has effectively managed customer demand and reduced system delays, making it easier for customers to purchase tokens and receive update codes,” he added.
To complete the update, customers are required to purchase at least one unit of electricity, after which they will receive two codes via SMS: a reset code and an update code. The process is free of charge, but customers must ensure that all previous tokens have been loaded into their meters before beginning the update. Failure to complete the update by the August 31st deadline will result in the meter being unable to accept new electricity tokens.
For those experiencing difficulties with the SMS platform, Kenya Power provides support through its self-service platform, accessible by dialing *977#.
