The National Transport and Safety Authority (NTSA) has identified several common errors made by vehicle owners when transferring motor vehicle ownership, urging the public to avoid these mistakes to ensure a smooth and timely process.
In its latest advisory, NTSA highlighted the top issues faced during the verification of motor vehicle transfer transactions, including the submission of incorrect or irrelevant documents, as well as providing wrong information about the new vehicle owner.
One of the key problems is the submission of a logbook that belongs to a different vehicle, or in some cases, a defaced logbook that is not clearly visible.
“A detached logbook or logbook that is not visible makes it difficult to authenticate the vehicle details against the system,” NTSA noted.
Additionally, vehicle owners have mistakenly uploaded documents that are not required, such as payment invoices or newspaper cuttings, instead of a properly scanned copy of the original logbook.
Another frequent issue is the incorrect input of the new owner’s details, with some applicants entering their personal information instead of the buyer’s. NTSA stressed the need for accuracy in capturing the correct details, as even minor mistakes can result in delays.
“Capturing of wrong new owner details instead of the actual new buyer is one of the mistakes that prolongs the process,” the statement added.
To address these issues, NTSA urged vehicle owners to carefully review all documents and information before submitting them through the e-Citizen platform. The authority also noted that once the proper documents are submitted, the transfer process typically takes three working days.
Motor vehicle owners were further reminded to countercheck their applications before submission to avoid unnecessary delays. “We encourage motor vehicle owners to countercheck all documents and information provided before submitting applications,” NTSA emphasized.
