The Communications Authority of Kenya (CA) is preparing for a critical review of mobile call termination rates, setting the stage for discussions with telecommunications operators ahead of the current regulatory framework’s expiry in June 2026. The planned review is expected to assess whether existing rates remain appropriate amid changing market conditions, cost structures, and consumer expectations.
Mobile termination rates (MTRs) refer to the wholesale fees charged by one telecom operator to another to complete calls on its network. These rates are regulated by CA and play a key role in shaping retail call prices, competition among operators, and overall market fairness. As the review timeline approaches, industry stakeholders are closely monitoring the regulator’s next steps.
A senior official at the Communications Authority noted that the review will follow established regulatory processes, including stakeholder consultations and cost assessments. “The Authority is committed to ensuring that mobile termination rates remain cost-oriented, fair, and supportive of sustainable competition in the sector,” the official said.
Kenya’s termination rates have declined steadily over the past decade as part of regulatory efforts to make voice services more affordable and promote competition. Currently, the regulated rate stands at Sh0.41 per minute, a significant reduction from earlier levels that exceeded Sh4 per minute. CA has previously argued that gradual reductions were necessary to avoid market disruption while still protecting consumer interests.
Telecommunications operators, however, are expected to present differing views during the review. Larger players have consistently maintained that termination rates must adequately reflect network investment, infrastructure maintenance, and operational costs. “Any regulatory changes must take into account the heavy capital expenditure required to maintain nationwide network quality,” an executive at a leading mobile operator said.
On the other hand, smaller operators are likely to push for further reductions, arguing that higher termination rates increase operating costs and limit their ability to compete effectively. According to one industry analyst, “Termination rates influence how competitive smaller players can be. Lower rates tend to level the playing field and encourage more price innovation.”
The review comes at a time when voice services, though increasingly supplemented by data-based communication platforms, remain essential for millions of Kenyans, particularly in rural and low income areas. As such, CA faces the task of balancing affordability for consumers with the need to maintain incentives for continued investment in network infrastructure.
Consumer groups are also expected to weigh in, advocating for regulatory outcomes that translate into tangible savings for subscribers. “Ultimately, the goal should be to ensure consumers benefit through fair pricing without compromising service quality,” a consumer rights advocate said.
As the 2026 review date approaches, the outcome of CA’s engagement with telcos is likely to influence Kenya’s telecom pricing structure, competitive balance, and regulatory direction well into the future.
