Absa Bank Kenya PLC has made a significant move by completely doing away with fees and charges associated with transactional notification messages (SMS) and e-statements. The decision was taken in response to feedback from various surveys and customer experience channels, aiming to enhance overall customer satisfaction and alleviate unnecessary costs for its clients.
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Simon Gachahi, the Head of Premier and Liabilities at Absa, emphasized the bank’s awareness of the importance of boosting customer satisfaction and shielding them from burdensome expenses. With this new waiver in effect, customers will no longer have to bear additional costs related to transactions such as withdrawals, deposits, or payments for goods and services.
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The removal of these charges comes as a welcome relief for depositors who have been subject to various deductions during their banking activities. By eliminating these fees, Absa aims to foster a more customer-centric approach, making banking more accessible and cost-effective for its clientele.
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This move also aligns with Absa Bank Kenya’s drive to embrace cutting-edge and cloud-based technologies. The bank has recently introduced a Digital Savings Account, offering customers an attractive interest rate of 9 percent per year along with monthly interest payouts on their savings. This innovative offering further demonstrates Absa’s commitment to providing modern, user-friendly banking solutions to its customers.
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