Kenyan musician-turned-politician Jaguar has revealed himself as the director of iPhone Street Kenya and apologized after customers complained of receiving used and stolen phones from the company.
Jaguar, whose real name is Charles Njagua Kanyi, expressed regret in an Instagram post on Wednesday over the allegations being shared on social media about his company iPhone Street Kenya.
“As the director of @iphone_streetkenya, it is quite unfortunate that some of our clients have experienced disatisfaction. I have taken a personal initiative and take full responsibility on what happened,” Jaguar said.
The former MP stated he would assemble a new team focused on strengthening customer relations and resolving issues.
“I commit to put inplace a new customer service team for clear product information and dispute resolution to mitigate any issues moving forward,” he added..
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iPhone Street Kenya has attracted attention on social media recently through celebrity endorsements and iPhone giveaways. But allegations on social media that the company was selling used and stolen phones as new have now cast doubt on its reputation.
Some customers said they bought what they thought were new iPhones in Nairobi, only to discover the devices were used or stolen when they tried to get them serviced elsewhere. One woman said an iPhone she bought was flagged as stolen at an Apple store in Italy.
Another claimed he was sold an iPhone 13 that had been refurbished and given a new casing, despite being advertised as new. The phone apparently had originally come in a Product Red casing where some proceeds go to African charities.
In his apology, Jaguar did not directly address claims that some phones sold by his company may be stolen.
