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It’s yet another digital move for Kenya as Carrefour introduces a self-service checkout system in their Westgate Mall outlet for customers to complete their shopping without cashiers. This digital service is meant to improve efficiency and reduce lead time at the counters.
The new shopping service features the use of digital screens and hand-held barcode readers for customers to scan their items and pay using cashless options such as Mobile banking and MPesa.
According to the exclusive holder of Carrefour’s franchise in Kenya, Majid Al Futtaim, the service is intended to serve customers with less than 15 items. Additionally, while the digital move was first introduced in their Westgate Mall outlet, Majid says it will be rolled out to other outlets across the country.
Read: Carrefour Kenya Appoints Christophe Orcet As New Country Manager
“We are proposing a new fast solution for payment when customers complete their shopping at Carrefour,” said Christophe Orcet, Majid Al Futtaim retail regional director for East Africa.
Mr Orcet noted that the service, the first of its kind in Kenya, will offer the shoppers very quick transactions ending inconveniences caused by the long queues. Additionally, he noted that Carrefour has had very positive feedback in other markets where the service is already in use. Thus, he expects the system to work flawlessly in Kenya.
“Customer feedback in the markets where the service has been rolled out is extremely positive,” he said.
Notably, Carrefour has 19 outlets in the country, with 15 of them located in Nairobi while the other four are distributed in Kisumu and Nairobi.
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