Super Metro Limited has strongly refuted the claims made by Kenya’s National Transport and Safety Authority (NTSA) following the suspension of its operator license. In a statement issued on March 20, 2025, the public transport company described NTSA’s allegations as “outdated and unfounded,” arguing that it had already addressed all compliance concerns raised.
The suspension, which NTSA announced earlier on the same day, cited multiple violations, including expired inspection certificates, faulty speed limiters, and unqualified drivers. However, Super Metro maintains that it had rectified these issues before the ban was enforced.
“All inspection certificates and Road Service Licenses for the mentioned vehicles were renewed prior to the suspension,” the company stated. It also dismissed concerns over speed limiters, stating, “Upon identifying issues, we promptly reached out to our vendors, who rectified the problem across all affected vehicles. These corrective actions were completed well before the suspension, ensuring full compliance with NTSA standards.”
On driver qualifications, Super Metro rejected NTSA’s assertion that 64 of its drivers had failed a retest, leading to their license suspensions. The company clarified that these drivers had already undergone the necessary retraining and retesting. “All affected drivers have since been recertified and are fully qualified to operate our vehicles,” it said.
The transport firm also denied claims of non-compliance with labour laws, insisting it had provided NTSA with proof of employee contracts and statutory remittances. “We have ensured compliance with all labour laws, including Section 5(1)(e) of the Public Service Vehicles Regulations,” it said.
Super Metro criticized the summary suspension, calling it “prejudicial to the thousands of employees and their families who depend on Super Metro for their livelihoods.” The company urged NTSA to reconsider its decision, reaffirming its commitment to safety and regulatory compliance.
