Kenya Power intends to boost the number of postpaid customers who read their meters with the aim of decreasing occurrences of billing disputes. During the current fiscal year, the business intends to raise the number of consumers who self-read their meters from the current 145,000 to 200,000.
The self-reading service was launched by the corporation last year and is accessible using the USSD number *977#. Postpaid clients can sign up to read their meters at the conclusion of their billing cycle and submit the readings for proper billing through the USSD code.
Customers can utilize the platform to report power failures for speedy resolution as well as to verify the legitimacy of people posing as Kenya Power employees. Additionally, they can utilize it to monitor the development of their connectivity application.
Read: Kenya Power Stops Banks From Selling Tokens
The number of customers that used the *977# platform on a monthly average during the previous fiscal year was 1.6 million. By the conclusion of the current fiscal year, the corporation hopes to boost these transactions to an average of 2 million.
Currently, 2.1 million customers are on postpaid billing, while 6.8 million customers are on prepaid billing (tokens). Apart from self-reading, the USSD Code also enables prepaid customers to retrieve the last three purchased tokens, which is helpful, especially when customers want to make reference to their electricity consumption trends.
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